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Posts Tagged ‘Strategy’

What’s in a Word? Google AdWords and Keyword Strategy

Monday, November 8th, 2010

Search engine optimization is a sticky wicket, one that Google AdWords is intended to help address. Keywords long have been seen as an integral part of the SEO process, since search engines often select articles based on the prevalence or relevance of keywords present in the article. However, it’s also known that simply spamming keywords into a nonsensical article is not a viable option. Google in particular is known to look for such abuses and frequently blacklists such sites from their rankings entirely — the SEO equivalent to a death sentence.

Increasingly, it is becoming necessary to integrate keywords properly into — wait for it — actual content. The first few lines of a document are particularly critical. Thus, providers interested in using keyword-oriented content not only have to integrate the keywords reasonably into an entire article of solid content, they have to provide the information up front. There are some indications that putting keywords in the second sentence of an entire page, or even more than 10 words into the first line is enough to reduce the hit rate. So, what steps can be taken to maximize keyword efficiency with a tool like Google’s AdWords?

Step 1 – Learn the Basics
Using Google’s AdWords is fairly simple. The user types in a keyword they’re interested in. Let’s choose the word “exercise,” a common enough topic. Immediately a slate of results pops up. The first category is keywords starting with “exercise” but expanding to include things such as “abdominal exercise equipment” or “body weight exercises.” Then there’s the competition category, indicating the proportion of sites that are using this keyword, the stats category, showing the number of searches for this keyword globally and locally, and a chart showing trends in this keyword’s use.

Rather than go over all the meanings of these here, the best exercise that can be recommended is to go into AdWords, put in a keyword and begin looking over the categories to see how the information shows up. Experience is the best teacher.

Step 2 – Free Associate
The human mind is an intuition-driven system. As much as we might like to style ourselves as logical and rational beings, our underlying biology completely undermines this view. Logic and reason are sitting atop engines of reaction, instinct and emotion. For the keyword-oriented provider, this is actually a very good thing. It means that coming up with creative keywords and searching them out is much easier than expected.

There are two parts to free-associating in order to come up with assorted keywords for content. The first is to simply list as many as come to mind, either alone or in a group. Write down the core mission, product or concept of the site in question, and then brainstorm out as many one- or two-word items that come to mind as a result.

Part two is to take the brainstorming words and put them into AdWords. See which ones provide good search results compared to others, and also look at the alternative keywords the site suggests as well. Sometimes a user will input “exercise” or “exercise equipment” and completely space on “abdominal exercise equipment” even though they offer just such an item. This is fine, because it means that anything a site comes up with can lead to stronger suggestions.

Step 3 – Have Something Useful to Say
It’s been stressed again and again, and no good site will ever stop stressing it: Content quality is the single most important element. No one can predict what sort of site will go viral, but it is easy to predict which ones will not. Boring, stale content that does nothing more than rehash tired old sales techniques will bomb hard enough that they might be mistaken for the declaration of hostilities.

Take an exciting approach to the content. Try something different or creative, such as keeping the text of the content short while putting the real information in an embedded video. Alternatively, use the text to tell a story rather than simply listing off a number of reasons to buy the product. Be creative and bold with the content, rather than wasting everyone’s time with another bland article that says nothing new.

Step 4 – Let the Article Drive the Language
Keyword stretching is a terrible practice. Compare the following two brief introductions using the keywords best exercise equipment:
Best Exercise Equipment is available now.
To get the best exercise equipment available, it’s important to do a bit of shopping up front.

The second sentence is clearly the stronger of the two. It’s less likely to get singled out by Google for flagging as keyword abuse, reads far better and is more respectful of the reader’s intelligence.

Step 5 – Look to Successful Sites
Perhaps a user is getting into an expanding field, such as personal fitness and exercise. AdWords offers an additional function that analyzes websites for keyword content. Putting in a popular site about exercising, specifically exercise.about.com, shows that the most common term searched by global results is personal training, followed by weightlifting.

The value of this approach is that it can provide an additional source for successful keywords. A site looking to promote exercise through one method might see that another is trending more popular, and provide links to the alternative through their site, increasing its sympathetic hit count.

Social Media – Why It’s Ok Not To Have A Social Media Strategy

Saturday, June 5th, 2010

Social is the new buzz word. Everyone’s doing it, and everyone’s talking about it. Buzz Tracking, Social Media Monitoring, Perception management – it’s all big business now, with agencies popping up all over the place specialising in this market alone.

Meanwhile, marketers are running around trying to get in on the bandwagon which, without proper consideration, may not even take them anywhere.

I can just imagine the water-cooler moment with two marketing heads talking about how amazing it is that Facebook has grown so fast, before immediately deciding that they need a corporate Facebook page. A month later, they’re starting a Twitter account and presenting to their bosses about how they’re at the forefront of digital.

Fools rush in

While this ‘social media strategy’ may get them a pat on the back, it rarely results in any genuine business success, neither does it really represent any form of strategy. However, you could argue that the only thing wasted is a bit of time, so it’s not a huge problem. This is true only until we realise how significant the gain may have been – as which point the opportunity cost becomes quite significant.

The problem arises from today’s action-led corporate world, where we are obsessed with all things ‘doing’. What we’re doing, what we’ve done and what we’re going to do. As long as we’re doing, our salaries are safe.

Sit quietly and listen…

When developing a social media strategy, try a different approach. Just this one time, park being proactive and instead, realise it’s ok to not know what you’re supposed to do. Only with this mindset will you be able to extract from the new and exciting world of social media the real value. After all – this is not an arena for you to flex your corporate biceps, but rather to sit quietly. Listen. Absorb. Consider.

When search marketing started booming, it was a revolution. Representing ‘pull marketing’, search allowed companies to target active consumers who were genuinely ‘in the market’. As the consumers were in charge, they didn’t mind being fed messages by companies trying to bid for their business as they had, in fact, requested it. This happy relationship meant we could all go about our business, lining the pockets of Google.

The mindset of a social surfer is entirely different. They’re not calling your customer service centre or placing an order online, they’re just chatting. It just so happens that the online world is so transparent, you know exactly what they’re chatting about. Whilst the ‘doing’ urge might be strong, it would be rude to barge in.

Design a considered response

The first problem is that consumers are bored of companies trying to sway their opinion. And to be fair, you can see why, given that an average person is exposed to 1000s of marketing messages each and every day.

The second problem is that a company’s urge to ‘do something’ often results in a defensive approach, rather than a creative one. My favourite example is from EA Sports, who responded to a video posted by a customer on YouTube.

The ‘Jesus Shot’ showed Tiger Woods being able to walk on water due a bug in the PGA Tour 2008 EA Sports game. Clearly a glitch, a natural response would have been to run off and try to fix it for the next release. Perhaps communicate with the poster about the fix, send him a free game as a thankyou for his feedback, and assume you’ve correctly leveraged ‘social’ to its full potential.

EA took a different tack, using this feedback to create a reply which has now been viewed over 3 million times. Had EA not tracked the space with such an open and creative mindset, this initiative would never have occurred, and their brand would have been interacted with 3 million times less.

Let the consumers take the lead

The first thing you need to do is simply to start tracking. There are a number of paid tools you can subscribe to, although many will be too expensive for non blue chip companies. However, there are other few tools you can use, or get your agency to start tracking this for you.

At the very least, you should set up some Google Alerts for your company name, your competitors, and indeed the core terms relating to your market and offering. Make a list of some of the key sites you know where people discuss what you offer and check them regularly.

Check in on Facebook every now and then to see if there are any groups which related to what you do, hunt out relevant blogs, track the twitter space closely to get a feel for the zeitgeist of your industry – immerse yourself in your consumers.

Know your audience

With the correct systems in place, it’s possible to learn more about your audience than ever before. What they like, what they hate, what they tell their friends and what they fear. Intelligent, considered and creative analysis of what you find can lead you down many a road which you had not even considered.

As I said – it’s ok to not have a social media strategy just yet. In fact, I think that’s the whole point…